Fistral Life acts only as “Agents” for the “Owners” of the property. Guests booking a property are referred to as the “Tenants.” The names of every person occupying the property during the booking period must be given on the “Booking Form”. The contract will be made between the Tenants and the Owners, who are responsible for making sure the property is provided to the Tenant in an appropriate condition. On request, the names and contact details of the Owners can be given out. The Agents act only as agents for the Owners and are not Principals. Owners may employ a “Representative” who is responsible for the upkeep and management of the property. On request, the names of the “Representative” may also be provided.
A booking is not confirmed until the Tenant receives written confirmation from the Agent. Confirmation will only be sent upon receipt of a deposit payment.
A booking, made more than 6 weeks prior to the date of arrival, will require a deposit payment of 33% in order to confirm it. Balance payment will then be required 6 weeks prior to arrival. If a booking is made less than 6 weeks prior to the arrival date, full payment will be required at the time of booking. All payments and deposits are non-refundable and guests are therefore advised to take out holiday insurance. All prices quoted include VAT. Payment can be made by cheque, debit or credit card, bank transfer or cash by registered post. Any charges incurred by the Agents, from their bank, for handling any form of payment, dishonoured cheques or overseas transfers, will be passed onto the Tenants who are liable to reimburse the Agents within 7 days of notification of same. There is no charge to pay by Debit Card. However, Credit Card Transactions will incur an additional charge.
Alterations to confirmed bookings will be subject to a £25 administration charge.
All deposits and payments are non-refundable once confirmation has been sent. If you cancel your booking, you will still be liable for all charges unless we are able to re-book the accommodation, in which case part or all of your balance (minus an administration charge) may be refunded.
Access to the apartment is from 3.00pm, unless otherwise stated, on your arrival day and Tenants are requested to vacate the property no later than 10.00am on your day of departure.
We do not accept pets in any of our properties.
Bed Linen and towels (not beach towels) are included in the price and beds will be made up for arrival. Sofa beds, where requested, will not be made up but linen will be provided.
All gas and electricity costs are included in the booking price.
All of our properties are non-smoking.
All vehicles and their contents are parked entirely at your own risk. Instructions for parking will be provided to the Tenant, prior to arrival, where applicable. These instructions must be adhered to.
Prior to arrival, every property is thoroughly checked and an inventory taken. Should you find any discrepancies or damaged/ missing items, this should be reported to the Agents within 24 hours of arrival or it will be assumed that the inventory is correct. Failure to report any pre-existing problems may result in charges being incurred, by you, for these broken/ missing items. An invoice for loss, damage or cleaning over and above normal servicing, will be raised shortly after departure. By accepting our terms and conditions, you authorise us to deduct payment for these from your credit card or debit card.
During the letting period, the Tenant will be liable for all costs of any damage caused to or within the property. By accepting our terms and conditions you agree to allow us to take payment, up to the value of £500, from your Credit or Debit Card for any damages. The Tenant must acknowledge, however, that this does not limit their liability for damages in excess of this amount. An invoice for damages will be raised by the Agent, the Owner or their Representative as soon as possible, after departure.
The Tenancy confers upon the Tenants the right to occupy for a holiday within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988. The Tenants agree: (a) To pay for any losses or damage to the property however caused (reasonable wear and tear excepted). (b) To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. (c) To permit the Owners, their Representative and the Agents reasonable access to the property. (d) Not to part with possession of the property or share it except with members of the party as shown on the booking form. In no circumstances may the number of people exceed the stipulated description. A cot may only be occupied by a child aged 24 months or less. (e) Not to cause an annoyance or become a nuisance to occupants of adjoining premises. (f) Not to use the property for any commercial purposes. In the event of breach of these terms and conditions the Tenants may be required to leave the property during the period of the booking without compensation. (g) Where additional facilities such as a telephone or broadband are provided the Tenants agree not to make unreasonable use of these facilities. Tenants agree that where use is deemed as unreasonable by the Agents, the Owner or the Representative, this will be invoiced to them on departure as per “Damage to Property” above.
We do not accept group bookings, unless agreed in advance by the Agents. A group is classed as four or more adults of the same sex, under 25 years of age (unless the group consists of members of the same family across a number of generations). Should the Tenant fail to reach an agreement prior to arrival, regarding a group booking, the Owners, their Representative and the Agents reserve the right to refuse access to the property without compensation and the Tenant forfeits their right to occupy the property. An additional charge may also be incurred if (1) More people try to occupy the flat than has been originally agreed on the booking form (2) Extra guests stay overnight without the authorisation of the Owner (3) If guests cause any unreasonable damage, noise or disturbance.
The Agents do not accept liability for any act, neglect or default on the part of the Owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Tenants or anyone connected with the letting may incur. The Agents reserve the right to provide alternative accommodation/s or cancel owing to unforeseen circumstances beyond our control. If the property is unavailable on the date booked by the Tenant for any reason beyond the Owner’s control, for example, due to fire damage or the property has been deemed unfit to let by the Agents, all deposits/ payments paid in advance will be refunded in full to the Tenants but they will have no further claim against the Owners or Agents. Disclaimer: All properties are used at your own risk. If Tenants occupy a property with a balcony, hot tub or elevated terrace, children should be supervised at all times and care should be taken, as these are all used at the risk of the Tenant.
The person making the booking certifies that he or she is authorised to agree the Terms and Conditions on behalf of all persons included in the party, including those substituted or included at a later date. The person making the booking also agrees to take responsibility for all persons occupying the property.
The contract is made at 5 Esplanade Road, Newquay, TR7 1PY. The validity, construction and performance of this Agreement shall be governed by English Law. The Tenants submit to the exclusive jurisdiction of the English courts.
The Owner or their Representative must be informed immediately of any and all complaints to ensure that there is enough time to investigate and rectify any problems. No compensation will be given if the Tenants have denied the Agents, the Owners or their Representative the opportunity to rectify matters during the holiday.